Assisted QA team on wireframes for new product. Conducted requirements meetings, documented requirements, performed QA validation and updated error logs.
Participated in re-engineering of business operations to improve business results. Analyzed & documented business issues for management. Evaluated business requirements, modeled data & system requirements. Developed/executed test plans, approved new system behaviors. Managed HW/SW assets & licensing. Coordinated scheduled & unplanned system upgrades and feature roll-outs.
Larger Projects Supported:
- Automated Claims Entry System
- Apple to Windows migration
- Content Management design requirements
- Customer Accident reporting (Auto & Liability)
Responsible for availability of airline systems, office automation and data processing for 24/7/365 operation providing executive travel services. Interfaced with Airline, Telco, local engineers on repair products. Also provided Lotus 1-2-3/Symphony training to office personnel; provided cabling services, and worked as service operator.
Program to complete before September 01 2012.